Manual de capacitación para personal del área de ingeniería clínica de una institución prestadora de salud de alta complejidad
Rodríguez Gómez, María Camila | 2020-05-26
Introduction: Clinical engineering is one of the branches with the greatest application of biomedical engineering in countries like Colombia. This is in charge of managing hospital technology, guaranteeing excellent service, efficient use of technology and a satisfactory cost-benefit ratio.
In the institution where the practices were carried out, within the Administrative Management is the Clinical Engineering area. It has four departments: Architecture, Biomedical Engineering, Maintenance and Infrastructure and Fixed Assets. The area is in charge of more than 15 workers, so it is necessary for each member of the area to be clear about the procedures that must be developed and the legal framework that governs their activities, in order to avoid consequences such as the generation of adverse events, legal problems and penalties. Likewise, being clear about the standardized procedures that the clinic has allows reducing errors and increasing the efficiency and effectiveness of the procedures, making it possible to achieve the final objective, to provide an excellent service. For this reason, this work contains the step by step of the different procedures that are carried out in each department of the Clinical Engineering area, and the legal framework that governs the activities, in order to train workers in the development of their duties in the institution.
Objective: The objective of this project is to develop a manual that enables biomedical engineers from a highly complex healthcare provider to be trained in the management of clinical engineering processes.
Methodology: The realization of the project was divided into three phases: Initiation and planning, execution and follow-up and, finally, completion. Phase one corresponds to the initiation and planning, in this stage the problem, the objectives and the execution times were defined. The second phase was the execution and monitoring of the project, this phase integrated a series of activities for the preparation of the training manual such as the review of the documentation of the clinic, the bibliographic review of standard processes, the realization of the maps of procedures, summary of standards, and conduct of perspective evaluations. Finally, in the completion phase, it included the presentation of the project carried out before the tutor and the juries, exposing all the work carried out during the semester.
Results: In the results of this document you are in first instance
A diagram organized in hierarchical order, presented by department, of the duties to be fulfilled by each of the positions. Secondly, a matrix can be observed with the norms that govern the main activities in each department of the clinical engineering area, as well as the content found in each of the present norms. As a third point, process maps are presented showing the step-by-step procedures performed by each department of the clinical engineering area, together with the personnel in charge of managing them. Finally, there are the results obtained when carrying out the two perspective evaluations of the workers of the Biomedical Engineering department, before and after having access to the manual.
Conclusion: It was possible to gather the necessary information to create a manual that serves as a support and training tool for clinical engineering personnel. However, based on the results obtained in the evaluations, it was evident that
The training manual is functional, but the level of impact on the quality of the performance of the duties depends on the use that the workers give them when carrying them out.