Publication:

Qué es Business Process Management (BPM). Definiciones y conceptos

Al-Mashari, M. (2006). Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues. International Journal of Innovation and Learning, 3(4), 403-415

Armistead, C., Machin, S. & Pritchard, J. P. (1997). Approaches to business process management. In J. Ribera & J. Prats (eds.), Managing Service Operations: Lessons from the Service and Manufacturing Sectors, papers from the 4th International Conference of the European Operations Management Association. Barcelona, Spain: IESE

Bandara, W., Alibabaei, A. & Aghdasi, M. (2009). Means of achieving business process management success factors. MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems. Athens, Greece, 25-27

Bhattacharya, K., Guttman, R., Lyman, K., Heat III, F.F., Kumaran, S., Nandi, P., Wu, F., Athma, P., Freiberg, C., Johansen, L. & Staudt, A. (2005). A model-driven approach to industrializing discovery processes in pharmaceutical research. IBM Systems Journal, 44(1), 145

Box, S. & Platts, K. (2005). Business process management: establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-387

Creswell, J. W. (2009). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. California, USA: Sage Publications, Inc

Chang, J. F. (2006). Business Process Management Systems: Strategy and Implementation. Florida, USA: Auerbach Publications

Chen, P. (1976). The entity-relationship model toward a united view of data. ACM Transactions on Database Systems, 1(1), 9-36

Chen, M., Zhang, D. & Zhou, L. (2006). Empowering collaborative commerce with web services enabled business process management systems. Decision Support Systems, 43(2), 530-546

Corrigan, S. (1996). Human and Organisational Aspects of Business Process Reengineering [Electronic version], Warwick Manufacturing Group, URL:http://bprc.warwick.ac.uk/shef-find.html. Delavari, H., Bandara, W., Marjanovic, O. & Mathiesen, P. (2010)

Business Process Management (BPM) Education in Australia: A Critical Review Based on Content Analysis. In ACIS 2010 Proceedings, 1-13

DeToro, I. & McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55-60

Deutsch, A., Hull, R., Patrizi, F. & Vianu, V. (2009). Automatic verification of data-centric business processes. Proceedings of the 12th International Conference on Database Theory, 252-267

Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. A. (2013). Fundamentals of Business Process Management (1.a ed). Heidelberg, New York, Dordrecht, London: Springer

Elzinga, D. J., Horak, T., Chung-Yee, L. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 24(2), 119-128

Ghanavati, S., Amyot, D. & Peyton, L. (2011). A Systematic Review of Goal-oriented Requirements Management Frameworks for Business Process Compliance. IEEE Requirements Engineering and Law (Relaw), 2011 Fourth International Workshop on 25-34

Hammer, M. & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. New York, USA: Harper Business

Hammer, M. (1996). Beyond Reengineering: How the Process– Centered Organization is Changing Our Work and Our Lives. New York: Harper Collins

Harmon, P. (2010). The scope and evolution of business process management. In J. Vom Brocke & M. Rosemann (eds.). Handbook on Business Process Management: Introduction, Methods and Information Systems, vol. 1, Springer, Berlin, 37-81

Harrington, H. J. (1995). Total Improvement Management – The Next Generation in Performance Improvement. New York, NY: McGraw-Hill

Hoang, H.H., Jung, J.J. & Tran, C.P. (2013). Ontology-based approaches for cross-enterprise collaboration: a literature review on semantic business process management. Enterprise Information Systems, 18(26), 37-41

Hung, R. Y.-Y. (2006). Business process management as competitive advantage: a review and empirical study. Total Quality Management & Business Excellence, 17(1), 21-40

Jeston, J. & Nelis, J. (2008). Management by Process: A Roadmap to Sustainable Business Process Management. Oxford, England: Elsevier

Kilmann, R. (1995). A holistic program and critical success factors of corporate transformation. European Management Journal, 13(2), 175-186

Lee, R. & Dale, B. (1998). Business process management a review and evaluation. Business Process Management Journal, 4(3), 214-225

McKay, A. & Radnor, Z. (1998). A characterization of a business process. International Journal of Operational and Production Management, 18(9/10), 924-936

Miers, D. (2006). Issues and Best Practices for the BPM and SOA Joumey. BPM Focus Inc., Florida, USA: Lighthouse Point

Miers, D. (2010). Process Innovation and Corporate Agility: Balancing Efficiency and Adaptability in a Knowledge-centric World. BPTrends, 1-17

Moller, C., Maack, C. & Tan. R. D. (2007). What is Business Process Management: A Two Stage Literature Review of an Emerging Field. Research and Practical Issues of Enterprise Information Systems, 1(1), 19-31

Pritchard, J. P. & Armistead, C. (1999). Business process management – Lessons from European business. Business Process Management Journal, 5(1), 10-35

Reijers, H. A. (2003). Design and Control of Workflow Processes: Business Process Management for the Service Industry. Berlin, Germany: Springer

Rosemann, M. & de Bruin, T. (2005). Towards a business process management maturity model. ECIS 2005 Proceedings of the 13th European Conference on Information Systems. Regensburg, Germany, 26-28

Rosemann, M., De Bruin, T. & Hueffner, T. (2004). A model for business process management maturity. ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems. Hobart, Tasmania, Australia, 1-3

Rosemann, M., De Bruin, T. & Power, B. (2008). BPM maturity. In J. Jeston & J. Nelis (eds.). Business Process Management: Practical Guidelines to Successful Implementations. Elsevier, Oxford, 313-329

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Santos, R. & Fantinato, M. (2013). The use of software product lines for business process management: A systematic literature review. Information and Software Technology, 55(8), 1355-1373

Sanz, J.L.C. & Nandi, P. (2013). Entity-Centric Operations Modeling for Business Process Management: A Multidisciplinary Review of the State-of-the-Art. International Journal of Software and Informatics, 7(2), 273-308

Smith, H. & Fingar, P. (2006). Business Process Management: The Third Wave. New York, USA: Meghan Kiger

Siegel, J. (2008). In OMG’s OCEB Certification Program, What is the Definition of Business Process? Object Management Group, 1-3

Stoize, C., Gebke, S. & Thomas, O. (2012). Sustainability in Business Process Management Research – a Literature Review. AMCIS 2012 Proceedings. Paper 10 (4343-4352)

Van de Ven, A. & Poole, M. (1995). Explaining development and change in organizations. Academy of Management Review, 20(3), 510-540

Vom Brocke, J. & Sinnl, T. (2011). Culture in business process management: a literature review. Business Process Management Journal, 17(2), 357-378

Webster, J. & Watson, R.T. (2002). Analyzing the past to prepare for the future: writing a literature review. Management Information Systems Quarterly, 26(2), xiii-xxiii

Weske, M. (2007). Business Process Management: Concepts, Languages, Architectures. Berlin, Germany: Springer

Zairi, M. (1997). Business process management: a boundary less approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80

Zairi, M. & Sinclair, D. (1995). BPR and process management: a survey of current practice and future trends in integrated management. Business Process Reengineering and Management Journal, 1(1), 8-29