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Factores críticos de éxito para la implementación de Business Process Management (BPM): estudio de caso para la cadena de suministro de una empresa del sector floricultor
dc.contributor.author | Gutiérrez Sánchez, Alexander | |
dc.contributor.author | Rodríguez Ríos, Claudia | |
dc.contributor.author | Santos Hernández, Andrés Felipe | |
dc.date.accessioned | 2021-06-30T20:11:37Z | |
dc.date.accessioned | 2021-10-01T17:37:40Z | |
dc.date.available | 2021-06-30T20:11:37Z | |
dc.date.available | 2021-10-01T17:37:40Z | |
dc.date.issued | 2018 | |
dc.identifier.issn | 0120-8160 | |
dc.identifier.uri | https://repositorio.escuelaing.edu.co/handle/001/1611 | |
dc.description.abstract | Se diseñó un modelo que muestra la interacción entre los factores críticos de éxito (FCE) para implementar Business Process Management (BPM) y los procesos de la cadena de suministro a través de cada una de las fases de implementación, se identificaron aquellos FCE más relevantes a través de un análisis de la literatura y se validaron por un grupo de expertos. Luego se utilizó un enfoque de estudio de caso en un cultivo de flores ubicado en la Sabana de Bogotá para validar empíricamente el modelo propuesto. Los resultados se convirtieron en un diagnóstico que guía a esta empresa sobre los aspectos prioritarios para mejorar y poder dirigir sus esfuerzos hacia estos en particular, asegurando un mayor grado de éxito en la implementación de BPM en este proceso. El modelo establecido propone un marco de referencia para futuras investigaciones que permitan hacer un diagnóstico y determinar el nivel en el que se encuentre la empresa de acuerdo con los FCE propuestos. | spa |
dc.description.abstract | A model which showed interaction between success critical factors (SCF) was designed to implement Business Process Management (BPM) and the processes involved in the supply chain through the stages of implementation, which finally identified the most relevant SCF factors by the revision of existing literature and validation made by a group of experts. Next, a case study focus was used in flower crops located in Sabana de Bogota area to empirically validate the proposed model. Its outcomes became a diagnosis guideline for this company to determine the relevant aspects to be considered when improving and conducting efforts to achieve them, also assuring a higher level of success in the implementation of BPM processes. This established model proposes a referential framework for future investigations which will allow to diagnose and determine the level of development the company reaches based on SCF factors already established. | eng |
dc.description.abstract | Cet article a pour objectif de montrer l’interaction des facteurs clés de succès (FCS) lors de la mise en œuvre de la gestion des processus métier (GPM) et des processus de la chaîne d’approvisionnement à travers chacune des phases d’implémentation pour identifier les FCS les plus pertinents via une analyse de la littérature validée par un groupe d’experts. Une étude de cas a ensuite été réalisée dans une entreprise floricole située non loin de Bogotá afin de valider empiriquement le modèle objet de cette étude. Les résultats ont permis un diagnostic aidant l’entreprise à hiérarchiser les secteurs à améliorer en priorité et à orienter ses efforts vers ceux-ci afin d’assurer un plus grand succès dans la mise en œuvre des GPM dans ce processus. Le modèle établit propose un cadre pour la recherche future permettant de réaliser un diagnostic et de déterminer le niveau auquel se situe la société selon les FCS proposés. | fra |
dc.description.abstract | Desenhou-se um modelo que mostra a interação entre os fatores críticos de sucesso (FCE) para implementar Business Process Management (BPM) e os processos da cadeia de fornecimento através de cada uma das fases de implementação. Identificaram-se aqueles FCE mais relevantes através de uma análise da literatura e validaram-se os dados por um grupo de peritos. Depois utilizou-se um enfoque de estudo de caso num cultivo de flores localizado ao na savana de Bogotá para validar empiricamente o modelo proposto. Os resultados se tornaram um diagnóstico que guia a esta empresa sobre os aspectos prioritários para melhorar e poder dirigir seus esforços neste sentido, assegurando um maior grau de sucesso na implementação de BPM. O modelo estabelecido propõe um marco de referência para futuras pesquisas que permitam fazer um diagnóstico e determinar o nível no qual se encontre a empresa de acordo com os FCE propostos. | por |
dc.format.extent | 24 páginas | spa |
dc.format.mimetype | application/pdf | spa |
dc.language.iso | spa | spa |
dc.publisher | Universidad EAN | spa |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | spa |
dc.source | http://ean2.metarevistas.org/index.php/Revista/article/view/2019 | spa |
dc.title | Factores críticos de éxito para la implementación de Business Process Management (BPM): estudio de caso para la cadena de suministro de una empresa del sector floricultor | spa |
dc.title.alternative | Success critical factors for the implementation of Business Process Management (BPM): a case study for the supply chain in a flower company | eng |
dc.title.alternative | Facteurs critiques pour la réussite de la mise en place du Business Process Management (BPM): étude de cas pour la chaîne d’approvisionnement d’une entreprise du secteur de la floriculture | fra |
dc.title.alternative | Fatores críticos de sucesso para a implementação de Business Process Management (BPM): estudo de caso sobre a cadeia de fornecimento de uma empresa do setor floricultor | por |
dc.type | Artículo de revista | spa |
dc.description.notes | 1 Alexander Gutiérrez Sánchez Corporación Universitaria Minuto de Dios – UNIMINUTO algutierrez@uniminuto.edu.co 2 Claudia Rodríguez Ríos Escuela Colombiana de Ingeniería Julio Garavito claudia.rodriguez@escuelaing.edu.co 3 Andrés Felipe Santos Hernández Escuela Colombiana de Ingeniería Julio Garavito andres.santos@escuelaing.edu.co | spa |
dc.type.version | info:eu-repo/semantics/publishedVersion | spa |
oaire.accessrights | http://purl.org/coar/access_right/c_abf2 | spa |
oaire.version | http://purl.org/coar/version/c_970fb48d4fbd8a85 | spa |
dc.contributor.researchgroup | Centro de Investigaciones en Manufactura y Servicios | spa |
dc.identifier.doi | 10.21158/01208160.n0.2018.2019 | |
dc.identifier.url | https://doi.org/10.21158/01208160.n0.2018.2019 | |
dc.publisher.place | Bogotá, Colombia. | spa |
dc.relation.citationedition | Rev. esc.adm.neg. Edición Especial 2018 pp.85-108. | spa |
dc.relation.citationendpage | 108 | spa |
dc.relation.citationissue | 4 | spa |
dc.relation.citationstartpage | 85 | spa |
dc.relation.citationvolume | 1 | spa |
dc.relation.indexed | N/A | spa |
dc.relation.ispartofjournal | Revista Escuela de Administración de Negocios | spa |
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dc.rights.accessrights | info:eu-repo/semantics/openAccess | spa |
dc.rights.creativecommons | Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0) | spa |
dc.subject.armarc | Gestión de Procesos de Negocio | spa |
dc.subject.armarc | Business Process Management | eng |
dc.subject.armarc | Logística empresarial | spa |
dc.subject.armarc | Business logistics | eng |
dc.subject.proposal | Dirección de proyectos | spa |
dc.subject.proposal | Cadenas de suministro | spa |
dc.subject.proposal | Floricultura - estudio de casos | spa |
dc.subject.proposal | Gestión industrial | spa |
dc.subject.proposal | Control de la producción | spa |
dc.subject.proposal | Project management | eng |
dc.subject.proposal | Supply chain | eng |
dc.subject.proposal | Flower crops - case study | eng |
dc.subject.proposal | Industrial management | eng |
dc.subject.proposal | Production quality control | eng |
dc.subject.proposal | Gestion de projets | fra |
dc.subject.proposal | Chaînes d’approvisionnement | fra |
dc.subject.proposal | Floriculture - études de cas | fra |
dc.subject.proposal | Gestion industrielle | fra |
dc.subject.proposal | Contrôle de production | fra |
dc.subject.proposal | Direção de projetos | por |
dc.subject.proposal | Cadeia de fornecimento | por |
dc.subject.proposal | Floricultura – estudo de casos | por |
dc.subject.proposal | Gerenciamento industrial | por |
dc.subject.proposal | Controle da produção | por |
dc.type.coar | http://purl.org/coar/resource_type/c_2df8fbb1 | spa |
dc.type.content | Text | spa |
dc.type.driver | info:eu-repo/semantics/article | spa |
dc.type.redcol | http://purl.org/redcol/resource_type/ART | spa |
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